<details class="details"><summary><strong>Can I upgrade to a higher plan, and does it cost more this month?</strong></summary><div data-type="detailsContent"><p>Yes. You pay a prorated amount this month to top up your credits to the new plan's level, and the full new price applies from your next billing date. Annual upgrades keep your original billing and renewal dates. See the Billing Policy for exact calculations.</p></div></details><details class="details"><summary><strong>What happens if I downgrade?</strong></summary><div data-type="detailsContent"><p>On monthly plans, the lower price takes effect from your next billing date — no mid-cycle changes. On annual plans, the change is handled as a partial refund for your unused months. See the Billing Policy for details.</p></div></details><details class="details"><summary><strong>Can I switch between monthly and annual billing?</strong></summary><div data-type="detailsContent"><p>Yes. Switching from monthly to a higher annual tier bills the remaining year up front. Switching to the same or a lower tier takes effect on your next billing date. To switch from annual to monthly, cancel and refund your annual plan first, then subscribe to the monthly plan. See the Billing Policy for details.</p></div></details><details class="details"><summary><strong>Can I get a refund on my subscription?</strong></summary><div data-type="detailsContent"><p>Within 7 days of payment and with no credits used, you get a full refund — monthly or annual. After that, monthly plans aren't refundable, but annual plans are refunded for the unused remaining months, minus the discount you already received. See the Billing Policy for exact figures.</p></div></details><details class="details"><summary><strong>I upgraded and want a refund. What happens?</strong></summary><div data-type="detailsContent"><p>If you haven't used any credits and you're within 7 days of the upgrade payment, the upgrade amount is refunded and you return to your previous plan. Once you've used credits after upgrading, the upgrade portion isn't refundable. See the Billing Policy for details.</p></div></details><details class="details"><summary><strong>Are top-up credits refundable?</strong></summary><div data-type="detailsContent"><p>Only if you haven't used any of them and you're within 7 days of the purchase. Once any top-up credits are used, they're no longer refundable.</p></div></details><details class="details"><summary><strong>What counts as "using" credits?</strong></summary><div data-type="detailsContent"><p>Any successful action that deducts 1 or more credits. Just logging in doesn't count as usage.</p></div></details><p></p>

Billing and Refunds FAQ

From sketch to step. start your footwear design journey.

Getting Started

Welcome to ShoeCatch

Navigation

Canvas Overview

Node Overview

Editing Tools

Workspace

Sharing & Collaboration

AI Models Overview

Billing and Refunds

How Pricing Works

Manage Subscription

 Billing Policy— Plan Changes, Refunds & Cancellation

Billing and Refunds Policy

FAQs

Service & Usage FAQ

Privacy FAQ

ShoeCatch User Guide

Help Center

Improved

Fixed

shoecatch

In Review

Planned

In Progress

Completed

Rejected

High Priority

Low Priority

Backlog

Next up

Done

Main Roadmap

Hey {name|there}! 👋

How helpful was this article?

Is there anything we could do to make this article better for you?

What can be improved?

2084041 article survey